Marketing Public Relations

AT&T Shows How to Handle Potential Backlash for Last Week’s Network Outage

Written by AdChat DFW

Last Thursday February 22, AT&T’s network went down for many of its customers  across the United States, leaving customers unable to place calls, text or access the internet.

By a little after 3 pm ET, roughly 11 hours after reports of the outage first emerged, the company said that it had restored service to all impacted customers.

To handle potential backlash, CEO John Stankey, sent a letter to employees after the outage was resolved, that addressed all the major questions and also promised monetary credit to customers billing statement.

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AdChat DFW

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